InterculturalHotel

Current picture of Chinese visitors in the European scene General facts about China Relevant Aspects of the Profile of Chinese Guests Chinese mentality Language Religion and beliefs Social status Habits Tipping Body language and non-verbal communication Chinese names Chinese Outbound Market vs. Others Conclusion References Chinese Key words and Phrases

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Chinese Key words and Phrases	Translation into English	Translation into national language
前台 Reception	Reception	前台 Reception
宾馆bīnguǎn / 酒店 jiǔdiàn /饭店 fàndiàn / 旅馆 lǚguǎn	Hotel	hotel
三/四/五星级酒店 sān / sì/ wǔxīngjí jiǔdiàn	3/4/5-star hotel	3/4/5-star hotel
青年旅舍 qīngnián lǚshè/ 青年公寓 qīngnián gōngyù 旅行招待所lǚxíng zhāodàisuǒ	Hostel	hostel
公路旅馆gōnglù lǚguǎn	Motel	motel
前台qián tái	reception / front desk	reception / front desk
接待员jiēdàiyuán	Receptionist	receptionist
前台经理qiántái jīnglǐ	front desk manager	front desk manager
住宾馆zhù bīnguǎn	to stay in a hotel	to stay in a hotel
服务员 fúwùyuán	Hospitality staff (waiter/ bellboy, etc.)	hospitality staff (waiter/ bellboy, etc.)
通宵服务 tōngxiāo fúwù	24/7 service	24/7 service
预定确认函 yù dìng què rèn hán	confirmation letter	confirmation letter
超额预定 chāo é yù dìng	Overbook	overbooking
空房kòngfáng	Vacancy	vacancy
入住rùzhù /	check-in	check-in
退房tuìfáng	check-out	check-out
延时退房 yánshí tuìfáng	late check-out	late check-out
房卡fáng kǎ	room card	room card
单人间dān rén jiān 双人间 shuāng rén jiān 三人间 sān rén jiān 套房 tào fáng 无烟房 wú yān fáng	1. single room 2. double room 3. triple room 4. suite 5. non-smoking room	1. single room 2. double room 3. triple room 4. suite 5. non-smoking room
请问，您想要哪种房间？ qǐng wèn， nín xiǎng yào nǎ zhǒng fáng jiān？	What kind of room would you like?	What kind of room would you like?
对不起，恐怕我们那天没有空余的单人间了。 duì bú qǐ ，kǒng pà wǒ men nà tiān méi yǒu kōng yú de dān rén jiān le 。	Sorry, I’m afraid that we have no single room vacant on that day.	Sorry, I’m afraid that we have no single room vacant on that day.
房价 fáng jià	room rate	room rate
门市价mén shì jià	rack rate	rack rate
协议价xié yì jià	cooprate rate	cooprate rate
特价tè jià	special rate	special rate
折扣价zhé kòu jià	discount price	discount price
单人间每晚400元，含15%的服务费。 Dān rén jiān měi wǎn 400yuán ，hán bǎi fèn zhī 15 de fú wù fèi.	A single room is 400yuan per night, with 15% service charge.	A single room is 400yuan per night, with 15% service charge.
您入住和离开的日期是几号？ Nín rù zhù hé lí kāi de rì qī shì jǐ hào？	And your arrival and departure dates?	And your arrival and departure dates?
早餐券zǎo cān quàn	breakfast coupon	breakfast coupon
行李标签 háng lǐ biāo qiān	luggage label	luggage label
请问，您有多少件行李？Qǐngwèn, nín yǒu duōshǎo jiàn xínglǐ?	How many pieces of luggage do you have?	How many pieces of luggage do you have?
只供职员使用zhǐ gòng zhíyuán shǐyòng	staff only	staff only
机场班车服务jī chǎng bān chē fú wù	shuttle bus service	shuttle bus service
两张单人床 liǎng zhāng dān rén chuáng	twin beds	twin beds
童床 tóngchuáng	Cot	cot
加床服务jiā chuáng fú wù	Extra bed service	extra bed service
独立浴室dúlì yùshì	separate bathroom	separate bathroom
空调 kōngtiáo	air conditioning	air conditioning
大堂dà táng	Lounge	lounge
大堂吧dà táng bā	lounge bar	lounge bar
游泳池yóuyǒngchí	swimming pool	swimming pool
健身中心 jiàn shēn zhōng xīn	gym/ sport center	gym/ sport center
美容美发中心 měi róng měi fā zhōng xīn	beauty salon	beauty salon
多功能厅 duō gōng néng tīng	multi-functional hall	multi-functional hall
大礼堂 dàlǐtáng/ 会议厅 huìyìtīng	conference hall	conference hall
商务中心 shāng wù zhōng xīn	business center	business center
电梯 diàntī	elevator	elevator
楼梯 lóu tī	Stairs	stairs
轮椅通道lúnyǐ tōngdào	wheelchair access	wheelchair access
无线网wú xiàn wǎng	wifi	wifi
密码mì mǎ	Password	password
这里有无线网。密码是[password]. zhè lǐ yǒu wú xiàn wǎng. mì mǎ shì [password].	We have free WIFI here. The password is [password].	We have free WIFI here. The password is [password].
您要预定什么类型的房间？nín yào yù dìng shí me lèi xíng de fáng jiān	What kind of room would you prefer?	What kind of room would you prefer?
您想住几天/几晚/多久？ Nín xiǎng zhù jǐ tiān /jǐ wǎn /duō jiǔ ？	How many days/nights/long would you like to stay?	How many days /nights/long would you like to stay?
最迟[time]点可以退房。zuì chí [time] diǎn kě yǐ tuì fáng	Check-out is [time].	Check-out is [time].
最早[time]点可以入住。zuì zǎo [time] diǎn kě yǐ rù zhù	Check- in is [time].	Check- in is [time].
您可以续住。 nín kě yǐ xù zhù	You can extend your stay.	You can extend your stay.
您好！欢迎光临！nínhǎo！huānyíng guānglín！	Hello! Welcome!	Hello! Welcome!
请问，您贵姓？ Qǐngwèn, nín guìxìng?	What’s your name, please?	What’s your name, please?
请出示您的护照/身份证,好吗? qǐng chūshì nín de hùzhào/shēnfèn zhèng hǎo ma?	May I have your passport please.	May I have your passport please.
请问您如何付款？ qǐng wèn nín rú hé fù kuǎn ？	How would you like to pay your bill?	How would you like to pay your bill?
用信用卡/现金/手机支付付账 yòng xìn yòng kǎ /xiàn jīn/ shǒu jī zhī fù fù zhàng	to pay by credit card/cash/ mobile payment	to pay by credit card/cash/ mobile payment
房间里有烧水壶。fáng jiān lǐ yǒu shāo shuǐ hú.	There is a kettle in the room.	There is a kettle in the room.
房间里有吹风机。fáng jiān lǐ yǒu chuī fēng jī.	There is a hair-dryer in the room.	There is a hair-dryer in the room.
您可以在这儿兑点钱。 nín kě yǐ zài zhè ér duì diǎn qián ma	You can exchange money here.	You can exchange money here.
汇率是[number]。huì lǜ shì [number]	The rate of exchange is [number].	The rate of exchange is [number].
手续费是免费的。 shǒu xù fèi shì miǎn fèi de	The service fee is free of charge.	The service fee is free of charge.
价格包括早餐 Jiàgé bāokuò zǎocān	Breakfast is included.	Breakfast is included.
早餐从八点到十一点 Zǎocān cóng bā diǎn dào shíyī diǎn	Breakfast is from 8 am. till 11 am.	Breakfast is from 8 am. till 11 am.
这是你的房卡。 Zhè shì nǐ de fáng kǎ.	Here’s your room key.	Here’s your room key.
您的房间在[number] 楼。 Nín de fángjiān zài [number] lóu.	Your room’s on the [number] floor.	Your room’s on the [number] floor.
请您，签字。Qǐng nín, qiānzì.	Could you please sign?	Could you please sign?
不好意思,您的房间还没有准备好呢,请您到那边先休息一下吧. Bù hǎoyìsi, nín de fángjiān hái méiyǒu zhǔnbèi hǎo ne, qǐng nín dào nà biān xiān xiūxí yīxià ba.	I'm sorry your room is not ready yet. Please have a rest over there.	I'm sorry your room is not ready yet. Please have a rest over there.
请填写这张登记卡好吗? Qǐng tiánxiě zhè zhāng dēngjì kǎ hǎo ma?	Would you please fill in the registration form?	Would you please fill in the registration form?
请问您有没有预订? Qǐngwèn nín yǒu méiyǒu yùdìng?	Do you have a reservation?	Do you have a reservation?
请出示您的订单号。 qǐng chū shì nín de dìng dān hào 。	May I have your reservation number?	May I have your reservation number?
您可以坐在旁边稍等一下吗？ nín kě yǐ zuò zài páng biān shāo děng yī xià ma ？	Could you please have a seat there and wait for a second?	Could you please have a seat there and wait for a second?
这是您的发票，请拿好。 zhè shì nín de fā piào ，qǐng ná hǎo.	Here is your invoice, please.	Here is your invoice, please.
请跟我来。/请您这边走。 qǐng gēn wǒ lái 。/qǐng nín zhè biān zǒu 。	Please come with me. This way, please	Please come with me. This way, please
请问您需要什么服务？ qǐng wèn nín xū yào shí me fú wù ？	May I help you?	May I help you?
我能为您做点什么？ wǒ néng wéi nín zuò diǎn shí me ？	What can I do for you ？	What can I do for you ？
有什么能为您效劳的吗？ yǒu shí me néng wéi nín xiào láo de ma ？	Is there anything I can do for you ?	Is there anything I can do for you ?
请别遗忘您的东西。 qǐng bié yí wàng nín de dōng xī	Please don’t leave anything behind.	Please don‘t leave anything behind.

Housekeeping 客房服务
客房服务 kè fáng fú wù	housekeeping	housekeeping
清洁女工qīngjié nǚgōng	cleaning lady	cleaning lady
客房部经理kèfáng bù jīnglǐ	housekeeping manager	housekeeping manager
迷你吧mí nǐ bā	mini bar	mini bar
迷你吧里的物品需要额外付费。 mí nǐ ba lǐ de wù pǐn xū yào é wài fù fèi	Anything you consume from Mini bar is not included in the room charge.	Anything you consume from Mini bar is not included in the room charge.
开(夜)床服务 kāi (yè) chuáng fú wù	turn down service	turn down service
叫醒服务jiào xǐng fú wù	Wake-up service	wake-up service
请勿打扰qǐng wù dǎ rǎo	Do not disturb!	Do not disturb!
请打扫房间Qǐng dǎsǎo fángjiān!	Please clean the room!	Please clean the room!
我需要多加几个衣架。 wǒ xū yàoduō jiā jǐ gè yī jià	Can I have extra hangers?	Can I have extra hangers?
我需要多加一个枕头。 wǒ xū yàoduō jiā yī gè zhěn tóu	Can I have an extra pillow?	Can I have an extra pillow?
我需要多加一个被子。 wǒ xū yàoduō jiā yī gè bèizi	Can I have an extra blanket?	Can I have an extra blanket?
我需要多加一个毛巾 wǒ xū yàoduō jiā yī gè máojīn。	Can I have an extra towel?	Can I have an extra towel?
转换插头 zhuǎn huàn chā tóu	plug adaptor	plug adaptor
送餐服务sòng cān fú wù	meal delivery service	meal delivery service
铺床 pūchuáng	make bed	make bed
换床单huàn chuángdān	change bedding	change bedding
清理垃圾桶 qīng lǐ lā jī tǒng	to empty trash bin	to empty trash bin
卫生纸 wèishēngzhǐ, 手纸 shǒuzhǐ, 厕纸 cèzhǐ	toilet paper	toilet paper
洗发水 xǐfàshuǐ	shampoo	shampoo
肥皂 féizào	soap	soap
客房服务员，我可以进来吗？ kè fáng fú wù yuán ，wǒ kě yǐ jìn lái ma？	Housekeeping. May I come in?	Housekeeping. May I come in?
请等一会儿。我马上送来。 qǐng děng yī huì ér ，wǒ mǎ shàng sòng lái	One moment. I’ll bring them to you right away.	One moment. I‘ll bring them to you right away.


Food and Beverage 餐饮服务
餐饮服务 cān yǐn fú wù	Food and Beverage	Food and Beverage
特产tè chǎn	special local products	special local products
菜单càidān	menu	menu
酒单jiǔdān	wine list	wine list
点菜diǎncài	to order	to order
素食者 sùshízhě 吃素的人 chīsùde rén	vegetarian (person)	vegetarian (person)
素食sùshí	vegetarian (food)	vegetarian (food)
纯素者 chún sùzhě	vegan (person)	vegan (person)
纯素chún sù	vegan (food)	vegan (food)
您需要筷子吗？ Nín xūyào kuàizi ma?	Do you need chopsticks?	Do you need chopsticks?
对不起，我们没有筷子。 Duìbùqǐ, wǒmen méiyǒu kuàizi.	Sorry, we don't have chopsticks.	Sorry, we don't have chopsticks.
我们给您提供的团餐，如需单点，需另付费。 wǒ men gěi nín tí gòng de tuán cān，rú xū dān diǎn ，xū lìng fù fèi.	We provide you group meal. If you would like to order some else, you have to pay separately.	We provide you group meal. If you would like to order some else, you have to pay separately.
不加冰bú jiā bīng	no ice	no ice
热水 rè shuǐ	hot water	hot water
红/绿茶hóng/lǜchá	black /green tea	black /green tea
草药茶cǎoyào chá	herbal tea	herbal tea
咖啡 kāfēi	coffee	coffee
饮料yǐnliào	beverage	beverage
汤tāng	soup	soup
沙拉shālā	salad	salad
主菜zhǔcài	main course	main course
甜食 tiánshí, 甜点 tiándiǎn	dessert	dessert
小费xiǎo fèi	tips	tips
室内禁止吸烟。shì nèi jìn zhǐ xī yān	No smoking inside.	No smoking inside.
买单。/结账。 mǎi dān/jié zhàng	Could I have the bill / check please.	Could I have the bill / check please.
您要点些什么菜？nín yào diǎn xiē shín me cài ？	What would you like order?	What would you like order?
您现在准备点菜吗？ nín xiàn zài zhǔn bèi diǎn cài ma ？	Are you ready to order now？	Are you ready to order now?
今天的特色菜是什么？ jīn tiān de tè sè cài shì shí me ？	What's your special today?	What's your special today?
您想要什么甜点？ nín xiǎng yào shí me tián diǎn ？	What would you like for dessert?	What would you like for dessert?
您要喝咖啡还是茶？ nín yào hē kā fēi hái shì chá ？	What would you like to have, coffee or tea?	What would you like to have, coffee or tea?
您用餐时要喝点酒吗？ nín yòng cān shí yào hē diǎn jiǔ ma ？	Would you like to have any wine with you dinner?	Would you like to have any wine with you dinner?
这是您的账单，请到柜台付账。 zhè shì nín de zhàng dān ，qǐng dào guì tái fù zhàng 。	Here is your bill,please pay at the cashier desk.	Here is your bill, please pay at the cashier’s desk.
干杯！gān bēi ！	Cheers!	Cheers!
慢吃！Màn chī!	Bon appetite!	Bon appetite!

Management 酒店管理
酒店管理 jiǔ diàn guǎn lǐ	Management	Management
前台经理	front desk manager	front desk manager
投诉 tóu sù	complaint	complaint
请在意见簿上留下您宝贵的建议。 qǐng zài yì jiàn bù shàng liú xià nín bǎo guì de jiàn yì	Please write down your valuable suggestions on the visitors’ book.	Please write down your valuable suggestions on the visitors’ book.
下次，我会给您优惠价。 xià cì ，wǒ huì gěi nín yōu huì jià	I will give a special price next time when you come.	I will give a special price next time when you come.
您可以去失物招领处问一问。 nín kě yǐ qù shī wù zhāo lǐng chù wèn yī wèn	You’d better go to LOST&FOUND to check.	You’d better go to LOST&FOUND to check.
请接受我们的道歉。 qǐng jiē shòu wǒ men de dào qiàn	Please do accept our sincere apology.	Please do accept our sincere apology.
请您说话小声一点儿。 qǐng nín shuō huà xiǎo shēng yī diǎn ér.	Please lower down your voice a little bit.	Please lower down your voice a little bit.
打折 dǎ zhé	discount	discount
解决问题jiě jué wèn tí	solve the problems	solve the problems
马上为您处理。 mǎ shàng wéi nín chù lǐ	I’m on it.	I’m on it.
请您不要挂电话。 qǐng nín bú yào guà diàn huà 。	Could you hold on the line please?	Could you hold on the line please?
请稍等。 qǐng shāo děng 。	Just a second, please.	Just a second, please.
让您久等了。ràng nín jiǔ děng le 。	Thank you for your waiting.	Thank you for your waiting.
对不起，打扰您了。 duì bú qǐ ，dǎ rǎo nín le	Sorry to interrupt you.	Sorry to interrupt you.
不好意思，我恐怕不能这么做。 bú hǎo yì sī ，wǒ kǒng pà bú néng zhè me zuò 。	I’m afraid that I can’t do this.	I’m afraid that I can’t do this.
不好意思，先生，麻烦让我过一下。 bú hǎo yì sī ，xiān shēng ，má fán ràng wǒ guò yī xià 。	Excuse me, sir. Please let me pass.	Excuse me, sir. Please let me pass.
我很抱歉造成您的不便。 wǒ hěn bào qiàn zào chéng nín de bú biàn 。	I am very sorry for the inconvenience.	I am very sorry for the inconvenience.
为这个错误我深表歉意。wéi zhè gè cuò wù wǒ shēn biǎo qiàn yì。	I would like to apologize for the mistake.	I would like to apologize for the mistake.
不客气。bú kè qì	You are welcome	You are welcome
非常感谢您。 fēi cháng gǎn xiè nín	Thank you very much.	Thank you very much.
您要的东西在这里。 nín yào de dōng xī zài zhè lǐ	Here you are	Here you are
祝您有美好的一天。 zhù nín yǒu měi hǎo de yī tiān 。	Have a nice day.	Have a nice day.
祝您住宿愉快。 zhù nín zhù xiǔ yú kuài	Please enjoy your stay	Please enjoy your stay
愿您在我们宾馆过得愉快。 yuàn nín zài wǒ men bīn guǎn guò dé yú kuài 。	Wish you a most pleasant stay in our hotel .	Wish you a most pleasant stay in our hotel .
希望不久能再次见到您。 xī wàng bú jiǔ néng zài cì jiàn dào nín 。	We hope to see you again soon.	We hope to see you again soon.
谢谢光临。 xiè xiè guāng lín 。	Thank you for staying with us!	Thank you for staying with us!
可以请您在表格底部签名吗？ kě yǐ qǐng nín zài biǎo gé dǐ bù qiān míng ma ？	Could you please sign at the bottom of the form?	Could you please sign at the bottom of the form?
这是您的账单。 zhè shì nín de zhàng dān 。	Here is your receipt.	Here is your receipt.
对不起请再说一遍好吗？duì bú qǐ qǐng zài shuō yī biàn hǎo ma ？	Could you repeat that, please?	Could you repeat that, please?
请您重复一遍好吗？qǐng nín zhòng fù yī biàn hǎo ma ？	Could you repeat that, please?	Could you repeat that, please?
如果您有任何其他问题，请和我联系。rú guǒ nín yǒu rèn hé qí tā wèn tí ， qǐng hé wǒ lián xì 。	Please contact me if you have any further questions.	Please contact me if you have any further questions.
非常高兴为您服务。 fēi cháng gāo xìng wéi nín fú wù 。	It’s my pleasure. (With pleasure.) (My pleasure.)	It’s my pleasure. (With pleasure.) (My pleasure.)
一路平安！yī lù píng ān	Have a nice trip!	Have a nice trip!
您对我们的服务有什么意见？ nín duì wǒ men de fú wù yǒu shí me yì jiàn ？	What do you think of our service ?	What do you think of our service ?
您必须赔偿。nín bì xū péi cháng 。	I’m afraid you’ll have to pay for the damage.	I’m afraid you’ll have to pay for the damage.
我不能保证，但我会尽力而为。 wǒ bú néng bǎo zhèng ，dàn wǒ huì jìn lì ér wéi 。	I can’t guarantee anything, but I’ll try my best.	I can’t guarantee anything, but I’ll try my best.