By having a culturally diverse front desk team, you’re able to better attend to different types of guests, no matter where they come from. Facilitating cross-cultural communication and fully understanding that each guest’s needs and ways of communicating are unique depending on where they come from, you can gain an edge over the competition.

Part of managing a diverse workforce is playing an active role in making sure that not only the staff but also the leadership is aware of the handling cultural diversity issues between guests and staff members. Knowing that if anyone is disrespected, they have a place to go or someone they can talk to and there is a protocol in place to handle such a situation.

Human resources in Front Office should be of the right quality and quantity for efficient functioning of the department.