Incident 1
In certain cultures, there is ___ of social classes.
It is customary for guests to offer a generous tip to avail of a more privileged service.
The family should have been given special treatment because:
Ethnocentrism is:
Incident 2
The receptionist felt uncomfortable with the situation because:
The issue arose because:
In hospitality, the staff should follow the rule that the guest is always right and even answer personal questions if needed.
The style of communication used in any scenario is dependent on the cultural etiquette of the people involved.
Incident 3
The Japanese tour guide felt offended by the receptionist’s ___
Cultural misunderstandings occur when:
The different ___ people have due to their cultural backgrounds cause misunderstandings in certain situations.
The tour guide and the receptionist could have avoided the misunderstanding if: