Module 1 - Food and Beverage

Incident 1

To avoid misunderstandings regarding work on certain days, the manager should inform herself/himself about the worker's:

Being unable to carry out tasks due to religious affiliation is grounds for dismissal.

For the business to run smoothly, the manager has to ___

The situation could have been avoided if the manager asked about David’s religious beliefs during the recruitment process.

Incident 2

Since the chef was unaware of what is and is not allowed in a kosher diet, he should have:

The waiter was at fault for not questioning what the kosher diet is.

The kosher diet defines the foods that are fit for consumption by ___ people.

The incident could have been avoided if the menu indicated that certain dishes were:

Incident 3

The Saudi Arabian guests were offended by the staff member’s ___

The guests did not want to be served by a woman due to:

Gender roles that a society associates with men/women are not harmful and discriminating but rather natural since they are based on person’s sex which is an objective biological characteristic.

The issue could have been avoided if the hotel: