Module 4 - Management

Incident 1

Pointing one’s shoe sole towards someone is a sign of ___ for Muslims.

Cultural ethics are the rules a community believes in and must:

This whole situation could have been avoided if the manager had been wearing slippers.

What should be taken into consideration when talking to people from different backgrounds and cultures?

Incident 2

The lack of ___ on behalf of the employee exhibits different interpretations across separate cultures.

The staff felt management was ineffective because:

The manager wanted to talk with Alex because she was carrying out tasks not intended for her.

Etiquette consists of:

Incident 3

Often, hotels are ___ to accommodate religious customs and traditions.

The family booked the specific hotel because the hotel promised to cater to the family’s cultural needs.

Depending on the accommodation places ranking, a hotel is not necessarily required to have facilities for any need or culture but be prepared for customer requirements – for instance, to provide prayer maps, Qurans, business cards of restaurants with delivery services, etc.

The issue could have been avoided if the hotel had: