Module 3 - Housekeeping

Incident 1

What type of obstacles can cause a breakdown in intercultural communication?

Two parties not sharing a common ___ can lead to a misunderstanding and an uncomfortable situation.

This issue could have been avoided if the hotel guest and the housekeeper were able to:

When cultures share a language, misunderstandings can still arise from body language cues/behaviours:

Incident 2

Jumila is not allowed to take off her turban because she is not married.

Jumila is socially isolated by her colleagues due to:

More Sikh women nowadays wear a turban instead of chuni ___

Why would someone be offended by cultural traditions?

Incident 3

The housekeeping manager struggles with the new staff because:

___ can cause a variety of challenges in the hospitality sector, where communication is key.

The majority of the third-world country staff can speak English:

If housekeeping staff does not speak the local language or English there is no other way to communicate with them.