Incident 1
What type of obstacles can cause a breakdown in intercultural communication?
Two parties not sharing a common ___ can lead to a misunderstanding and an uncomfortable situation.
This issue could have been avoided if the hotel guest and the housekeeper were able to:
When cultures share a language, misunderstandings can still arise from body language cues/behaviours:
Incident 2
Jumila is not allowed to take off her turban because she is not married.
Jumila is socially isolated by her colleagues due to:
More Sikh women nowadays wear a turban instead of chuni ___
Why would someone be offended by cultural traditions?
Incident 3
The housekeeping manager struggles with the new staff because:
___ can cause a variety of challenges in the hospitality sector, where communication is key.
The majority of the third-world country staff can speak English:
If housekeeping staff does not speak the local language or English there is no other way to communicate with them.